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recording

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New Poster

recording

just got my installation yesterday. when i go to the guide and hit red button to record a program the light at top of remote flashes but nothing shows on screne to show i am recording. i unplugged dvr a few minutes and still wont record

Official Employee

Re: recording

The problem is that you just have an HD box (XG2), there’s no DVR capabilities. You can upgrade to a DVR anytime
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New Poster

Re: recording

are you saying the new equipment i just got isnt capable of recording??

Official Employee

Re: recording

Yes, that’s exactly right. You need a DVR to record.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!