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I am unable to to view most of the online content. There is an orange key and it says subscription required. I already subscribe to the content. Tried calling customer support and got the run around. It's been a week of this and I am very frustrated. My tv to go app worthless
Solved! Go to Solution.
I have the same problem. It may be that we have to pay for a new access account. But they are attempting to reset th cable box. I dont think it will work.
Turns out they merged two systems together generating new account numbers for some people. I ended up having to call a special number to get things fixed. 877-599-1845 It is the applications department. You cannot reach them through the regular number.
Come on calling YET another number isn't "SOLVED". FIX THE PROBLEM!!!! I am out of town and don't have time to sit on customer service to get help for a service that I pay top dollar for (and that isn't even a service exclusively through xfinity anyway, it is FREE network tv...)? FIX THIS ISSUE PLEASE!!!!!