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pr150bnm box does not have the x1 menu software loaded on it.

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pr150bnm box does not have the x1 menu software loaded on it.

We had to replace the stb in our bedroom as it started running real hot and shutting itself off, the local office gave us another stb just like the one we had model # PR 150BNM, box came right up only problem is it does not have the x1 menu software loaded onto it. is it a defective box and we just need to return it or what have been on chat with support 2x and get a different response each time. Any suggestions?

 

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Re: pr150bnm box does not have the x1 menu software loaded on it.


Faith2017 wrote:

We had to replace the stb in our bedroom as it started running real hot and shutting itself off, the local office gave us another stb just like the one we had model # PR 150BNM, box came right up only problem is it does not have the x1 menu software loaded onto it. is it a defective box and we just need to return it or what have been on chat with support 2x and get a different response each time. Any suggestions?

 


Swap it out.


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New Poster

Re: pr150bnm box does not have the x1 menu software loaded on it.

We took it back over to the Comcast office in Anderson and they did swap it out as they gave us the wrong box. working now.