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out of home message while in home when attempting to watch online TV

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out of home message while in home when attempting to watch online TV

getting "out of home" message (while in home) attempting to watch online TV.

Gold Problem Solver

Re: out of home message while in home when attempting to watch online TV


pebluford wrote:

getting "out of home" message (while in home) attempting to watch online TV.


It is a known issue and Comcast is working to repair this....

Frequent Visitor

Re: out of home message while in home when attempting to watch online TV

the answer that 'comcast is aware of this and is working t fix it' if not an answer-I get this all the time, and am sidk of seeing it.  I can be on a device connected by ethernet or wifi, it happens randomly and constantly, and no one knows why.

Gold Problem Solver

Re: out of home message while in home when attempting to watch online TV


mikemt wrote:

the answer that 'comcast is aware of this and is working t fix it' if not an answer-I get this all the time, and am sidk of seeing it.  I can be on a device connected by ethernet or wifi, it happens randomly and constantly, and no one knows why.


When the post was made, there was a known national outage affecting many users back in July....

 

For your issue, you can contact Comcast using any of the methods listed in this link:  http://forums.xfinity.com/t5/Customer-Service/We-Can-Help/m-p/2634629#U2634629



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