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netflix

Everytime I try to use netflix on the apps part of my dvr, it freezes up and goes nowhere. It happens to all our tvs. What's up?

Silver Problem Solver

Re: netflix


joolesg wrote:

Everytime I try to use netflix on the apps part of my dvr, it freezes up and goes nowhere. It happens to all our tvs. What's up?


That sounds like an issue with your connection to the Internet.  Start by calling 1800comcast and ask for an agent and explain your issue.

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Official Employee

Re: netflix

 

Hello joolesg, the information that (RobertWy) shared is correct. If you're having the same freezing issue on all of your TV's then there may be an issue with your data. Have you tried testing the Netflix app on another device other than your cable equipment? Do you have issues surfing or streaming on another device? Have you tried rebooting your modem or cable boxes to clear up the signal issue? 

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Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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New Poster

Re: netflix

I'm having the same problem. Actually, Netflix first started acting up a few months when Xfinity added the stupid automatic preview feature (by the way, can we get more than 2 seconds to read a freaking title before a video starts!?!?). Then I moved houses, into a new city, and even revieced entirely new equipment (new hook-up from the road, too). Now everytime I start Netflix for the first time each day, it freezes. I can't push the "A" button because NOTHING works. The only thing I can do is unplug the box and have it all restart. 

 

If I'm lucky, it'll work then. But heaven forbid I want to binge something and then try to restart it later in the day....same thing happens. 

 

Xfinity, don't offer products you can't support. This is clearly a bug on YOUR end. Get it fixed or be done with it. Geez.

Official Employee

Re: netflix

KBechs,

 

I'd like to investigate this issue further. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify the first and last name of the account holder, the phone number, street address, and the account number associated with your services.

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Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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