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my cable box wont connect

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my cable box wont connect

my cable box wont connect even after restting 


Gold Problem Solver

Re: my cable box wont connect

Additional information would be helpful.

Is this a new installation that has never worked or an existing installation that was working but something has changed?

Are you seeing any error messages? What are they?

Is this an X1 DVR or a secondary Companion box?
Official Employee

Re: my cable box wont connect

Your dvr is showing online, are you still unable to connect?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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