Community Forum

menu

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Highlighted
New Poster

menu

Lately, i have been having trouble with loading of the menu on X1. When i turn on the TV, it can take upto 5 seconds before i click a scroll arrow button on remote and menu respodning on the Xfinity Guide. This ihas been frustrating. However, this is not the case when i use xfinity app remote on my iphone. Can someone help me sort this out? Thanks

Regular Contributor

Re: menu

Are the batteries in your remote low? Also, if you paired the remote to the box via RF then you may be experiencing RF interference that is causing slow response from the remote.

 

Since the box responds fine by the app, then I suggest you try replacing the remote if that does not work.

 

Also, you can unpair the remote from the box and use the IR to send signals to the box. If that fixes it then it is RF interference.

 

I believe on the XR remote you hold A and D buttons to unpair. 

Expert

Re: menu


wrote:

Lately, i have been having trouble with loading of the menu on X1. When i turn on the TV, it can take upto 5 seconds before i click a scroll arrow button on remote and menu respodning on the Xfinity Guide. This ihas been frustrating. However, this is not the case when i use xfinity app remote on my iphone. Can someone help me sort this out? Thanks


when you turn on your TV is the power LED for the X1 set top box also turning on at the same time?



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!