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today I called Xfinity and spoke to a supervisor, a woman, with a spanish accent who hung up on me, and had my phone number and did not even call me back after working on my account for 45 plus minutes.
we need help with a situation.
1. my daughter is currently using a xfinity account on her ipad from a former boyfriend who has since her use, changed his password. Because she has tried to log on other dvices of hers with his log in info. Even though he changed his password, she is still logged in to his xfinity account because xfinity will not reset on an ipad until she logs off his account. If she were to try to get back in, it wont let her.
Since she is able to be doing this....
we know NOW THAT a ipad mini that my daughter allowed a former friend to use, she forgot to log him out of our Xfinity plan on his mobile device, an ipad mini. They do not communicate on a respected level anymore and he will not manually log out as a cortousy from our family account. THEREFORE....EVEN THOUGH WE CHANGED THE PASSWORD THIS BOY IS ABLE TO USE OUR ACCOUNT.
HE WOULD NEED TO BE MANUALLY SIGNED OUT. in order to not be permitted to reenter.
WE WERE TOLD BY A SUPERVISOR TODAY that we would be able to manually view all the IP devices logged in to our XFINITY account and remove or update. We have 5 people in our family and each of us have about 4 each of devices that may be logged to this service. Not sure. I need to KNOW HOW TO SEE ALL THE DEVICES AND IP'S connected. what is the link who can help?
thanks for responding John
we are logging on what is actually not xfinity.com but xfinitytv.comcast.net
that is the authentic site
when we scroll tot he bottom as you say we see lists on the bottom the list on the right
in this list we do not see anywhere that says "GEAR"
No, I'm at work too and can see the gear just fine.
Do I have to be at home where the initial internet xfinity connection is because I am doing this from my office where I do not have cfinity we are all CRAZY here looking for that link PLeASE guide us through another step!!!!! Or give us a direct link!!!! Please thank yoh
we finally see that bottom of the screen thing you were talking about! i dont know if we missed it on other pages.
my daughter deleted all the devices so we could test out if the devices of my other family members would now need to re authenticate and THE XFINITY automatically loaded and put them in and WE have changed the password to one they do not know!
What do we do now????
You could always disable the user in question by signing in with the primary user ID & disabling that email. It's a last resort but can be done. After doing so you could delete it & create a new email for your daughter to use. You can access this by going first to http://customer.comcast.com
Then click "Sign In" (if you're not logged in already) > verify password if needed > click "Users and Preferences" near the top. Once here, look in the list going across for the account name in question, click on it & once it loads, below you'll see several options under "Username", you'll want "Delete of suspend user".
And for the record, here's the gear icon.