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issue with netflix

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New Poster

issue with netflix

I have not been able to access netflix or any of the apps that use my interenet. I have called and the service rep that I had was not able to help me after resetting my box and refreshing the system. I was told I would be called by a tech expert which never happend. Is this some new isssue or am I the only one. it worked fine a few days ago and now nothing works. I can watch regular tv and use my interent on the computer and phones but none of the apps on the Device itself work. I cant use youtube, pandora, Netflix or any of the apps. no error codes just says shop/ upgrade from your xfinity my account app. which just takes me to buying more sensless channels and has nothing to do with fixing this issue.

Regular Visitor

Re: issue with netflix

Same problem. I even replaced my boxes an modem an still Don’t work. I got told it was out on everyone with the same tier internet speed. I bet Netflix would be unhappy knowing people can’t access the app.
Silver Problem Solver

Re: issue with netflix

Probably caused by the outage.

https://www.cnet.com/news/comcast-confirms-nationwide-outage/

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I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: issue with netflix

Having the same problem for the last several days.
Silver Problem Solver

Re: issue with netflix


@Madduck74 wrote:
Having the same problem for the last several days.

Do a Netlix system refresh with the A button. Press the A button on your remote control, scroll to the right and select Reset Netflix. All set. You can open Netflix onX1 by selecting Restart Netflix.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: issue with netflix

Exactly the same issue and was told the exact same thing twice and no phone call yet....
New Poster

Re: issue with netflix

There isn't a reset netflix option???
Silver Problem Solver

Re: issue with netflix


@Schris wrote:
Exactly the same issue and was told the exact same thing twice and no phone call yet....

Did you try a System reset?

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I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!