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is anyone else having the picture breaking up

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New Poster

is anyone else having the picture breaking up

I was wondering if anyone else is having their picture break up while watching anything really, it started a couple of days ago.

Silver Problem Solver

Re: is anyone else having the picture breaking up


@arthurpaul03 wrote:

I was wondering if anyone else is having their picture break up while watching anything really, it started a couple of days ago.


I have six TV's and none of them are breaking up.  I suspect you need to report this to 1800comcast.

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Official Employee

Re: is anyone else having the picture breaking up

You’ll need a tech out, all of your equipment is out of spec ( the acceptable range) and would result in what you’re seeing. I’ve escalated you up to a colleague that can help you get a tech out.

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Official Employee

Re: is anyone else having the picture breaking up

Hi arthurpaul03, 

 

I can help schedule an appointment to have a technician out. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: is anyone else having the picture breaking up

I only have that problem with the Bravo channel. It does it all the time and sometimes I also get messages sometimes that there are problems with the channel and it won't work