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iphone tv remote app problem only with going to on demand choices

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iphone tv remote app problem only with going to on demand choices

I have used the xfinity TV remote app successfully for years. Recently, on both iPhone 6 and iPad, using the remote app to select on demand movies works only about 1 in 10 time. I usually get the tone, then a message on my device stating "Sorry! an error occurred during this request." HELP!