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i can'get my remote to do any thing except turn up the volume

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Content in this area has been identified as outdated or irrelevant.

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Official Employee

Re: i can'get my remote to do any thing except turn up the volume


Help! I can't get my remote to do any thing except regulate the volume
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Reset your dvr, and possibly re-pair your remote to the dvr
Regular Contributor

Re: i can'get my remote to do any thing except turn up the volume

I have X1 service.  Not sure what the OP has.

Joe V
(not a Comcast employee, just another paying customer)
Official Employee

Re: i can'get my remote to do any thing except turn up the volume

XR2 is not outdated, it’s the remote now used by Legacy equipment
Valued Contributor

Re: i can'get my remote to do any thing except turn up the volume


@jav6joev wrote:

Funny, my remote does everything BUT control the volume.  I have the Xfinity XR2 remote paired with my LG TV.  Channel UP/DOWN works but Volume UP/DOWN doesn't.  Most other buttons work fine, but somehow the Xfinity remote doesn't control everything on my TV connected to my cable box.  What model remote do you have and what model TV?


You still have the XR2 remote? You should upgrade to XR11 or XR15. XR2 is now  outdated.

Expert

Re: i can'get my remote to do any thing except turn up the volume


@jav6joev wrote:

Funny, my remote does everything BUT control the volume.  I have the Xfinity XR2 remote paired with my LG TV.  Channel UP/DOWN works but Volume UP/DOWN doesn't.  Most other buttons work fine, but somehow the Xfinity remote doesn't control everything on my TV connected to my cable box.  What model remote do you have and what model TV?


do you have a DTA or do you subscribe to the x1 service?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Expert

Re: i can'get my remote to do any thing except turn up the volume


@6650469 wrote:

Help! I can't get my remote to do any thing except regulate the volume


when this happens try rebooting (pull power plug for 30 seconds) the set top box. if that doesn't fix it try new batteries.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Regular Contributor

Re: i can'get my remote to do any thing except turn up the volume

Funny, my remote does everything BUT control the volume.  I have the Xfinity XR2 remote paired with my LG TV.  Channel UP/DOWN works but Volume UP/DOWN doesn't.  Most other buttons work fine, but somehow the Xfinity remote doesn't control everything on my TV connected to my cable box.  What model remote do you have and what model TV?

Joe V
(not a Comcast employee, just another paying customer)
New Poster

i can'get my remote to do any thing except turn up the volume

Help! I can't get my remote to do any thing except regulate the volume