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how to add amazon prime to watch on tv

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Expert

Re: how to add amazon prime to watch on tv


@MNtundraRET wrote:

Comcast Jessie:

 

Your answer is not the best answer!  The OP already had Amazon Prime app on some device and some how lost it. We know Comcast does not have the app.

 

He needs to know how to retrieve the app we are giving advice on.

 

Please remove your "best answer" so others will continue to help.

 

 


No. ComcastJessie is correct - the app would likely be on a third party device, and thus OP would better be served by contacting support for their device, or Amazon. 

 

So far, the marked best answer is still the best answer....until a better one is posted.

 

And BTW, nobody's stopping anyone from posting any more replies here. 


Comcast Experts are other customers who volunteer their time helping on the forum and have been recognized by the community. For more information on the Expert Program, please click here.
Unless so specifically stated, my opinions written herein are my own and do not necessarily reflect the views of Comcast, its official employees or affiliates.
New Poster

Re: how to add amazon prime to watch on tv

Thank you. Your answer made me realize I need to use tv remote and was able to see Amazon Watchlist. Problem resolved! 👍

Expert

Re: how to add amazon prime to watch on tv

Comcast Jessie:

 

Your answer is not the best answer!  The OP already had Amazon Prime app on some device and some how lost it. We know Comcast does not have the app.

 

He needs to know how to retrieve the app we are giving advice on.

 

Please remove your "best answer" so others will continue to help.

 

 

Administrator

Re: how to add amazon prime to watch on tv


@tvwatcher72 wrote:

Have lost the Amazon Prime app when turning on tv. How do I add it back to watch Amazon Prime movies and tv series?


@tvwatcher72,

 

Welcome to the Xfinity Forum and thank you for posting your question here. We apologize for the confusion, but at this time, Comcast does not offer the Amazon Prime app through any of our devices/equipment. 

 

Typically, if you are using a 3rd party device or have a smart TV that you are using to receive that app, we recommend contacting the manufacturer or Amazon directly. 

 

Thanks again for your question. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Expert

Re: how to add amazon prime to watch on tv


@tvwatcher72 wrote:

Have lost the Amazon Prime app when turning on tv. How do I add it back to watch Amazon Prime movies and tv series?


Do you have a "smart" tv?

 

If the app is not currently listed in the section for current used apps, go to your "My Apps" section recommended for your television. Find and download the app from there. Make sure the app is updated. You might have accidently deleted the app from your apps being used. It is easy enough to do.

Expert

Re: how to add amazon prime to watch on tv

On a Comcast box?

 

Or are you referring to a third party device like a Smart TV or an Apple TV or Roku?

 


Comcast Experts are other customers who volunteer their time helping on the forum and have been recognized by the community. For more information on the Expert Program, please click here.
Unless so specifically stated, my opinions written herein are my own and do not necessarily reflect the views of Comcast, its official employees or affiliates.
New Poster

how to add amazon prime to watch on tv

Have lost the Amazon Prime app when turning on tv. How do I add it back to watch Amazon Prime movies and tv series?