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get the message "you session has timed out" when trying to view channel on compter

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get the message "you session has timed out" when trying to view channel on compter

have been using computer to watch xfinity for a while suddenly can't because of session timing out all the time.  Other computer has no problem, however.  Am signed in and watch only channels I have subscription for. 

Official Employee

Re: get the message "you session has timed out" when trying to view channel


zander2934 wrote:

have been using computer to watch xfinity for a while suddenly can't because of session timing out all the time.  Other computer has no problem, however.  Am signed in and watch only channels I have subscription for. 


On the computer that is giving you issues, please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Poster

Re: get the message "you session has timed out" when trying to view channel

My Device Information My Zip Code: 48108 My Cable Provider: Comcast Ann Arbor Standard My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: True Facebook Queue Syncing: false Facebook Connect: Not Installed My public IP address: 69.244.183.143 My operating system: Windows - rv:8.0 My web browser: Firefox 8 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0) Gecko/20100101 Firefox/8.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.0.60831.0 My flash version: 11.1 r102 Javascript: enabled Cookies: enabled
Official Employee

Re: get the message "you session has timed out" when trying to view channel


zander2934 wrote:
My Device Information My Zip Code: 48108 My Cable Provider: Comcast Ann Arbor Standard My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: True Facebook Queue Syncing: false Facebook Connect: Not Installed My public IP address: 69.244.183.143 My operating system: Windows - rv:8.0 My web browser: Firefox 8 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0) Gecko/20100101 Firefox/8.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.0.60831.0 My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

What videos are you trying to watch?

 

What version of Windows are you using?

 

Have you tried a different web browser? If not, please try using Google Chrome or Internet Explorer and see if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe