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error messages at specific hours during the day

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error messages at specific hours during the day

we moved into our home two months ago. since we have moved in we are getting the following two messages. 

1. "Downloading proxy scripts"

2. "Your connection was interrupted"

It is kind of funny that i get these messages from 2pm through 9pm. Periodically.  It just seems like the comcast folks have exteneded their business without suffcient tech inpur.t

I spoke with someone about two weeks ago and she removed all of the static from the line and it worked. Today when i called comcast the call was "broken up".i could not even put in my account number. i just gave up. Anybody got some help?

New Poster

Re: error messages at specific hours during the day

I have noticed that after 2 pm my tv stops a lot. I have had this system since sept and have had 640 error messages. they have been out 4 times and when leaving they all say it's fixed. NOT has anyone gotten thier system fixed?

Expert

Re: error messages at specific hours during the day

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

Re: error messages at specific hours during the day

Hello all, I can assist you with your service concerns. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!