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error code RDK-03033 keeps happening

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error code RDK-03033 keeps happening

I checked all cables. Did rebot on my own. Comcast did rebot. I have 28 days left to cancel this X1 stuff. Rebots work for like 30 minutes sometimes. The error code happens to all 5 tv's at once. Any ideas. Do I need to cancel
Expert

Re: error code RDK-03033 keeps happening


@RDK-03033 wrote:
I checked all cables. Did rebot on my own. Comcast did rebot. I have 28 days left to cancel this X1 stuff. Rebots work for like 30 minutes sometimes. The error code happens to all 5 tv's at once. Any ideas. Do I need to cancel

you don't state what type of equipment you have. Did you contact the 24/7 x1 support number at 877-896-8678 ? did you have a 'professional install' of the x1 equipment? Daily, the number one issue is that the signal levels are too low/noisy for the x1 computer-like equipment to work. That failure to really do a good job of the install process certifying levels etc is the real failing. 

 

to answer your question you can get tivo equipment and have a hardware based 6 tuner (or 4 tuner) DVR solution. Comcast supports the TiVo even has a tivo specific DVR manager web page. Yes on tivo you can get all of xfinity's ondemand, in home streaming, and allowed by content provider out of home streaming.



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New Poster

Re: error code RDK-03033 keeps happening

It wad all installed by comcast on sunday. 2 days ago. 1 hd/dvr. 3 hd ( that have access to dvr). No problem with internet. Which is comcast modem.
Expert

Re: error code RDK-03033 keeps happening


@RDK-03033 wrote:
It wad all installed by comcast on sunday. 2 days ago. 1 hd/dvr. 3 hd ( that have access to dvr). No problem with internet. Which is comcast modem.

keep us up to date on your call to the support center and the truck roll that may be necessary.



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New Poster

Re: error code RDK-03033 keeps happening

Ok. I was supposed to have a call at 5:30am this morning from a special tech to talk about this. The call still hasn't come. It is 9:11am. I will update but I see way to many bad issues with this X1 platform stuff.
Expert

Re: error code RDK-03033 keeps happening


@Rustyben wrote:

@RDK-03033 wrote:
It wad all installed by comcast on sunday. 2 days ago. 1 hd/dvr. 3 hd ( that have access to dvr). No problem with internet. Which is comcast modem.

keep us up to date on your call to the support center and the truck roll that may be necessary.


@Fwiw, I also had the RDK-03032 and RDK-03033 as the X1 network was "unavailable" yesterday, 12/1 @ 7:18pm.....

The APP is totally useless for any X1 Network communication issues.... it always shows that your connectiono is okay...

Maybe an update to the APP for specific X1 communication issues should be addressed by COmcast Engineers....

 

-=Ray=-



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New Poster

Re: error code RDK-03033 keeps happening

We've had this same problem for over a month. We had someone come out to our home and check the connection, said it was with the cable by the street. He 'fixed' that and we had it working for two days. This was three weeks ago. Every time we call comcast, my boyfriend is on hold for over an hour before someone comes on and tries to help. He asked to talk to a supervisor, got transfered three times before he could talk to one. They said they would call us back, never did. Called them a few more times. 

We would just like to watch tv after work. We have no tv and no wifi. Two hd boxes, one has dvr. We are so mad. 

Expert

Re: error code RDK-03033 keeps happening


@graffboy33 wrote:

We've had this same problem for over a month. We had someone come out to our home and check the connection, said it was with the cable by the street. He 'fixed' that and we had it working for two days. This was three weeks ago. Every time we call comcast, my boyfriend is on hold for over an hour before someone comes on and tries to help. He asked to talk to a supervisor, got transfered three times before he could talk to one. They said they would call us back, never did. Called them a few more times. 

We would just like to watch tv after work. We have no tv and no wifi. Two hd boxes, one has dvr. We are so mad. 


If your Wifi is out, you have more issues than just the X1 network.....  you really need to get a Tech back onsite to lok at your surrounding area....  connection boxes, underground cables etc... someone could have CUT or damaged your feed....

 

-=Ray=-



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New Poster

Re: error code RDK-03033 keeps happening

Comcast is coming today now between 12-5. If the tech can't find anything or says it is a cable up the street and I going to switch back to the normal HD boxes I had. Thanks for the advice people. Very helpful
Expert

Re: error code RDK-03033 keeps happening


@RDK-03033 wrote:
Comcast is coming today now between 12-5. If the tech can't find anything or says it is a cable up the street and I going to switch back to the normal HD boxes I had. Thanks for the advice people. Very helpful

downgrading due to signal levels seems counterproductive to me. Get them to get the moca rates on the chart numbers 'up' and the levels on the signal to noice and power levels to 'normal' operating levels. you can also go to tivo but you still need proper good signal level for tivo.



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New Poster

Re: error code RDK-03033 keeps happening

Thank you. I am going to tell them that exact thing
New Poster

Re: error code RDK-03033 keeps happening

Problem just got fixed. Tech came first visit after 12. Signals were all very good. He was baffled why the intefnet had no issue. So he asked where the install tech hooked up the amplifier. I said behind the TV. He looked and went to my light switch and there was my issue so we think 99%. As soon as he turned the light off TV's frooze all over house. So comcast did come fast to look into issue. I update more if issue isn't fixed
Expert

Re: error code RDK-03033 keeps happening


@RDK-03033 wrote:
Problem just got fixed. Tech came first visit after 12. Signals were all very good. He was baffled why the intefnet had no issue. So he asked where the install tech hooked up the amplifier. I said behind the TV. He looked and went to my light switch and there was my issue so we think 99%. As soon as he turned the light off TV's frooze all over house. So comcast did come fast to look into issue. I update more if issue isn't fixed

Makes sense.... no power, no amp, no worky....  mine did the same thing when I moved the power up into the attic to be closer to the zero-loss amp....   red lights everywhere!!!

Hope that was your fix!!!

 

-=Ray=-



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Highlighted
Contributor

Horrible service, horrible company, unprofessional staff

This company is the worst ever! I have had absolutely no cable service all day, your techs can do nothing! Why am I not surprised? They want to send a tech out to charge me money to fix something they can probably do right where they are, and have the nerve to tell me after months and months of issues that they will be charging me for a tech visit! I have had problems with COMCAST a every month since I moved my services back in June, and a year prior to that. The only reason I moved the services was due to HOA use. Do not think this company cares about customers or efficient/effective service! They only want to make money. I am not paying for a tech visit, I want my cable restored and I want my missing HBO a that I have been without for the past 3 weeks fixed, and I have other requests for my continuous inconvenience. To anyone on here, write the BBB and FCC on these people, they suck!!!!!!!!!!!!
Gold Problem Solver

Re: Horrible service, horrible company, unprofessional staff

Please state your specific problems and any error messages you might be seeing. Do you have X1? How many boxes and which ones. We will help if we can.

Also, please remember this forum is made up primarily of users and hobbyists. A handful of Comcast employees hang out here but they may or may not help you.

If you want help, please post details. If you are just here to vent feel free to contact Comcast directly...


@prosperity_lowe wrote:
This company is the worst ever! I have had absolutely no cable service all day, your techs can do nothing! Why am I not surprised? They want to send a tech out to charge me money to fix something they can probably do right where they are, and have the nerve to tell me after months and months of issues that they will be charging me for a tech visit! I have had problems with COMCAST a every month since I moved my services back in June, and a year prior to that. The only reason I moved the services was due to HOA use. Do not think this company cares about customers or efficient/effective service! They only want to make money. I am not paying for a tech visit, I want my cable restored and I want my missing HBO a that I have been without for the past 3 weeks fixed, and I have other requests for my continuous inconvenience. To anyone on here, write the BBB and FCC on these people, they suck!!!!!!!!!!!!






Contributor

Re: Horrible service, horrible company, unprofessional staff

This forum is required by law for accountability purposes and I can vent or post as I wish. I have already contacted comcast on numerous occasions with countless details to no avail, all the way to your so-called corporate level. So feel free to not insult my intelligence. I clearly have X1 or would not have chosen this platform. I have an error message RDK03003, and can't seem to find any sensible tech to fix the issue without trying to charge me money for a tech visit. Given the many issues I have had, I am fine to have it looked at, but I am NOT paying for it.
Contributor

Re: Horrible service, horrible company, unprofessional staff

In addition, the error message is on DVR and the 2 HD boxes I have, and an interruption/ connection message on the DTA's (2)
Gold Problem Solver

Re: Horrible service, horrible company, unprofessional staff

You missed the point. This is a user to user forum. A few Comcast employees hang out here but they are under no obligation to reach out to you in this forum. By posting in this forum, if you think you are speaking directly to a Comcast employee you probably are not.

You are right. You can vent here. But the odds you will get help are greatly reduced when you focus on venting.

Did you happen to Google RDK-03003? Did you search that error message in this forum?

 http://customer.comcast.com/help-and-support/cable-tv/x1-errorcode-rdk-03003-unable-to-connect-to-xf...

It's a very common error message. It means your X1 box cannot communicate with a server it needs to communicate with...




Contributor

Re: Horrible service, horrible company, unprofessional staff

I am aware of all that and clearly you missed my point. I already did all the common triggers to attempt to corect the issue. Surprising that the details of the last message may not have indicated I could have done so. In any event, I appreciate but don't need the added repetition of what the comcast folks will or won't do. At the end of the day, call a spade a spade, and they are a terrible company and customers will always be free to share that viewpoint.
Gold Problem Solver

Re: Horrible service, horrible company, unprofessional staff

Sorry if I missed something but I tend to scan quickly over needless and pointless rants...

I am happy to help people in this forum but I prefer to help the appreciative and open minded ones. Good luck.



Contributor

Re: Horrible service, horrible company, unprofessional staff

I didnt ask for your help, and I can comfortably ignore the sarcasm. I have already contacted the appropriate channels. I don't recall seeing comcast by your name in red. One can only be open minded if they have not been as inconvenienced and frustrated as I am.
Expert

Re: Horrible service, horrible company, unprofessional staff


@prosperity_lowe wrote:
This forum is required by law for accountability purposes and I can vent or post as I wish. I have already contacted comcast on numerous occasions with countless details to no avail, all the way to your so-called corporate level. So feel free to not insult my intelligence. I clearly have X1 or would not have chosen this platform. I have an error message RDK03003, and can't seem to find any sensible tech to fix the issue without trying to charge me money for a tech visit. Given the many issues I have had, I am fine to have it looked at, but I am NOT paying for it.

you can get 03003 just by not having cable hooked up to the X1 box. Was this a self install? was it working then stopped? more info please. and we are not comcast ppl just fellow users.



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Contributor

Re: Horrible service, horrible company, unprofessional staff

It was all working prior. Checked all connections regardless and did the unplug and wait to reconnect over three times. Nothing changes on DVR, HD or DTAn same error messages. I am aware by the log in info who is on the page, I just don't appreciate smarty pants people not reading what I have stated and trying to give me beginner feedback, and getting snotty when I am annoyed. I have had enough of this lousy service, I can and most certainly will share that. I have called and made issues known, and did more signals to boxes and nothing.
Expert

Re: Horrible service, horrible company, unprofessional staff


@prosperity_lowe wrote:
It was all working prior. Checked all connections regardless and did the unplug and wait to reconnect over three times. Nothing changes on DVR, HD or DTAn same error messages. I am aware by the log in info who is on the page, I just don't appreciate smarty pants people not reading what I have stated and trying to give me beginner feedback, and getting snotty when I am annoyed. I have had enough of this lousy service, I can and most certainly will share that. I have called and made issues known, and did more signals to boxes and nothing.

you have any working DTA devices by chance? 



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Contributor

Re: Horrible service, horrible company, unprofessional staff

Strangely, I have 2 of those and not even those work.
Expert

Re: Horrible service, horrible company, unprofessional staff

any error msg on them? tried subbing one on the outlet that has the dvr to see if that outlet is working? 

 

I had a problem one time and turned out something had chewed thru my in-ground cable that went up the side of the house.



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Official Employee

Re: Horrible service, horrible company, unprofessional staff

It was all working prior. Checked all connections regardless and did the unplug and wait to reconnect over three times. Nothing changes on DVR, HD or DTAn same error messages. I am aware by the log in info who is on the page, I just don't appreciate smarty pants people not reading what I have stated and trying to give me beginner feedback, and getting snotty when I am annoyed. I have had enough of this lousy service, I can and most certainly will share that. I have called and made issues known, and did more signals to boxes and nothing.
____________________
Since everything is out, do you happen to have an amp that has lost power?

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Contributor

Re: Horrible service, horrible company, unprofessional staff

Power is in the house and picture on Tvs show the RDK03003 message. DTa just shows connection problem message. Tried swapping boxes earlier. Tried again just now and no change.
Expert

Re: Horrible service, horrible company, unprofessional staff


@prosperity_lowe wrote:
Power is in the house and picture on Tvs show the RDK03003 message. DTa just shows connection problem message. Tried swapping boxes earlier. Tried again just now and no change.

If a "powered" zero-loss amp was installed and that was either unplugged or put on a switched outlet and the switch is now off, that will KILL your signals, regardless of power being available in the house or not....   Take a look at your install, look for where the common IN ends up and where the other cables branch out from there.... you may find the amp in that location, look to see if the power light is on the plug for the amp....

 

-=Ray=-



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Valued Contributor

Re: Horrible service, horrible company, unprofessional staff


@prosperity_lowe wrote:
Power is in the house and picture on Tvs show the RDK03003 message. DTa just shows connection problem message. Tried swapping boxes earlier. Tried again just now and no change.

prosperity_lowe, I'm seeing several issues in your home right now.  Would you like my help to schedule a tech visit?




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