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error code 5082

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error code 5082

can't view videos.after getting error code 5082 and uninstalling adobe flash as instructed i still get the same error code to view a video on line. certainly this has got to be easier to use than this. i'll give it few more attempts and a few more hours of my time before i give up. any shortcuts?

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Official Employee

Re: error code 5082


bfdolan wrote:

can't view videos.after getting error code 5082 and uninstalling adobe flash as instructed i still get the same error code to view a video on line. certainly this has got to be easier to use than this. i'll give it few more attempts and a few more hours of my time before i give up. any shortcuts?


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Poster

Re: error code 5082

I'm having the same issues and I have attached the information below. I was watching Muppets Most Wanted perfectly fine and then i get this crazy error code. I really want to finish my show and don't know what happened.

 

Thanks,

 

  My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: true My Conroller ID: 40 My Map ID: 3 My Persona ID: 5008 My myDVR Manager Status: My Set Top Box Names: My Watchlist setup: false Facebook Watchlist Syncing: false Facebook Connect: false My public IP address: 50.153.221.4 My operating system: Windows - Windows NT 6.3 My web browser: Explorer 10 - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.3; ARM; Trident/7.0; Touch; .NET4.0E; .NET4.0C; Tablet PC 2.0) My system type: Desktop computer or other device My Silverlight version: Unknown My Flash version: 16.0.0.305 Javascript: enabled Cookies: Enabled (2081 Bytes). Time Information My Clock Time: Sat Feb 21 16:12:03 CST 2015 Server Clock Time: Sat Feb 21 16:11:53 CST 2015

My Account Information In Home Authenticated: false Primary Account: true Provider Codes: s, jt, gt, du, cy, fk, ep, eq, hc, dm, cq, hb, eu, ey, ee, fm, u, gz, fc, eh, bt, gi, ja, bw, gf, bu, by, bs, at, em, bl, ix, gd, fo, bp, gw, gr, iy, k, dg, dt, bn, ha, bi, bj, ce, ez, dx, gk, fh, ef, fd, do, fy, jo, ju, is, au, ew, ed, b, dj, de, h, fa, ci, a, fx, gq, cp, jf, cw, ge, ea, cb, eb, bz, jj, co, jr, gh, jc, gn, dp, gg, gl, dh, f, m, en, gp, fi, cd, cf, fb, ar, cg, df, cu, ir, jq, c, br, fe, n, ex, ga, fw, fz, o, bx, dw, fn, ff, jm, dv, fs, ct, cs, et, cv, gv, fr, db, dr, bm, jb, gm, er, fv, dy, cj, bo, dn, ft, bq, jk, aw, je, dc, jl, jw, jn, da, im, iz, fq, fl, gs, bv, el, di, fu, cx, dq, fg, fp, ds, eo, gx, d, y, es, gj, ev, ht, gc, fj, cn, ch, gb, eg, cc, ji Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: true