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error 634

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error 634

Trying to watch cnn online I get sliverlight error 634 error.  I can watch espn ok.

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Silver Problem Solver

Re: error 634

Official Employee

Re: error 634


dbradley115 wrote:

Trying to watch cnn online I get sliverlight error 634 error.  I can watch espn ok.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.


Thanks,
Joe
XfinityTV.com/Xfinity.com Support

 

New Poster

Re: error 634

For a year I tried repeatedly uninstalling and reinstalling Silverlight manually.  Finally, after being pointed to the Netflix site for a similar problem, I used Microsoft's automatic "Fixit" tool, and it worked!

 

http://support.microsoft.com/kb/2608523

 

Click on the Fixit icon and watch it uninstall/reinstall Silverlight.  Don't know what it does differently than a manual uninstall/reinstall, but it works!  WooHoo!