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digital adapter had problems

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digital adapter had problems

my tv in my room always having problem while watching tv looks like my digital adapter had problems on going problems for many months iam in the middle of my watching tv all of a sudden pictures got lost or either no show sometimes pictures got enlarged please trouble shoot . thanks, dante 

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Re: digital adapter had problems

It sounds like you should return the digital adaptor to your local Comcast office for a new one.

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Re: digital adapter had problems


@dantemendiola81 wrote:

my tv in my room always having problem while watching tv looks like my digital adapter had problems on going problems for many months iam in the middle of my watching tv all of a sudden pictures got lost or either no show sometimes pictures got enlarged please trouble shoot . thanks, dante 


Apologies for the issue that you described above.  

 

Pixelation and audio-video dropout issues are almost always related to local or individual signal or connection issues. The issue can occur on a single channel or multiple channels due to the frequency or frequency range that the channel is delivered on. Changes in temperatures can also aggravate the issue.

 

Check to be sure that all of your cable connections are snug.

 

Box swaps, box refreshes and multiple box refreshes may not resolve this issue if there is an underlying local signal issue. 

Give us a call at 1-800-COMCAST and we can start the troubleshooting process and get this resolved. Insist on a technician visit so that the signal levels can be reviewed and adjusted if necessary. There is no charge if the issue is determined to be with our equipment or originating outside your home.

 

Thanks for your patience.


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