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comcast labs signal strength cannot check at this time

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comcast labs signal strength cannot check at this time

At one point within the last 1-2 years since I got xfinity,

it was nice with the menu of comcast labs and the signal strength check worked at one point.

It has not worked when I try it for at least the last 6 months,

 

always responds with

 

unfortunately we cannot check your signal strength at this time.  please try again later.

 

the hold exit button 5 seconds, down arrow twice, then 2 does not work.