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@laura1977 wrote: ... i just lost the weather channel and cartoon newtwork ...
If you have Digital Economy TV service (other tiers may be affected as well) check your recent bills for a note about changes in the channel lineup. In South-Central PA, my bill for April included this:
Xfinity TV Changes Effective May 9, 2018: The Weather Channel will only be available on Expanded Basic, Family Tier and new Sports & News tier; Cartoon Network will only be available on Digital Preferred and new Kids & Family tier; Disney Channel will only be available on Expanded Basic, Family Tier and Kids & Family tier; TruTV will only be available on Expanded Basic; Food Network will only be available on Expanded Basic, Family Tier, and new Entertainment tier.