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channel 3 has no audio during Today show and some PBS shows. Computer voiceover on some channels

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channel 3 has no audio during Today show and some PBS shows. Computer voiceover on some channels

channel 3 has no audio during Today show and some PBS shows. Computer voiceover on some channels- Shark Tank"- ie... "Bob licks his lips." , "Anna and Bob" look at each other".  Also, "Vietnam War" with Ken Burns-  "soldier  drags body"....

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Re: channel 3 has no audio during Today show and some PBS shows. Computer voiceover on some channels


cwatson51 wrote:

channel 3 has no audio during Today show and some PBS shows. Computer voiceover on some channels- Shark Tank"- ie... "Bob licks his lips." , "Anna and Bob" look at each other".  Also, "Vietnam War" with Ken Burns-  "soldier  drags body"....


Apologies for the issue and the experience that you described above. Sounds like DVS (Descriptive Video Service) got turned on.

 

The link below should assist:

http://forums.xfinity.com/t5/Non-X1-Service/Spanish-Audio-No-Audio-DVS-SAP-Secondary-Audio-Program/t...