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cannot connect to x1 platform

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cannot connect to x1 platform

cannot change channels or select anything

Silver Problem Solver

Re: cannot connect to x1 platform

Power cycle the X1 STB.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Official Employee

Re: cannot connect to x1 platform

 

Hello mztuite, please click on this link for more troubleshooting steps to get your X1 connected the the X1 platform. 

Expert

Re: cannot connect to x1 platform

moved thread to non-X1 area of the forum.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: cannot connect to x1 platform


mztuite wrote:

cannot change channels or select anything


All of your X1 boxes are online and communicating, are you still having problems?