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cable box

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cable box

Hello, my x1 cable box keeps turning off and rebooting. It started doing this once a show, and now it is just in an endles cycle -  so my tv's are useless. I just noticed a forum dated back to 2015, and I'm wondering why 2.5 - 3 years later the problem still exist and what can be done about it. Being fairly new to xfinity, I am not happy right now.

Jeanne

Expert

Re: cable box


@jananian wrote:

Hello, my x1 cable box keeps turning off and rebooting. It started doing this once a show, and now it is just in an endles cycle -  so my tv's are useless. I just noticed a forum dated back to 2015, and I'm wondering why 2.5 - 3 years later the problem still exist and what can be done about it. Being fairly new to xfinity, I am not happy right now.

Jeanne


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

Re: cable box

 

Hello jananian, I can check your equipment health and your signal strength on my end so that we can pin point what is causing your cable boxes to reset. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get started. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!