Community Forum

cable box

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

cable box

Hi, I'm having an issue with my secondary cable box, channels 100 and up I get an error and then it goes back to whatever lower number channel that I have on.  I don't have this issue on my main box in my living room and I am able to watch DVR stuff on both TVs without any problem.  If I try to watch any On Demand stuff on my secondary box, depending on the channel number, I get the same error read.

Official Employee

Re: cable box


Hello darthweber73, I can assist you with getting this issue taken care of. Have you tried rebooting your equipment? Does this happen when you watch HD and SD channels? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!