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buffering

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New Poster

buffering

Buffering is happening all the time!  Whats up?

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Official Employee

Re: buffering


mlillibr wrote:

Buffering is happening all the time!  Whats up?


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Poster

Re: buffering

ditto... trying to watch Parenthood and keeps saying  it's buffering:

 

http://xfinitytv.comcast.net/tv/Parenthood/104496/2280952357/Left-Field/videos

 

 

My Device Information My Zip Code: 98043 My Cable Provider: Comcast Snohomish Digital My myDVR Manager Status: activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 67.160.22.11 My operating system: Windows - rv:14.0 My web browser: Firefox 14 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1 My system type: Desktop computer or other device My Move player version: 071706000001 My Silverlight version: 4.1.10329.0 My flash version: 11.4 r402 Javascript: enabled Cookies: enabled Time Information My Clock Time: Wed Sep 26 2012 21:01:06 GMT-0700 (Pacific Daylight Time) Server Clock Time: Wed Sep 26 2012 21:01:05 GMT-0700 (Pacific Daylight Time)
My Account Information Primary Account: True Provider Codes: s, bi, bj, bq, ce, cd, cf, g, ak, aw, ar, cg, au, bv, b, u, c, br, bt, ca, ai, cm, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, bu, by, bs, at, cb, ch, e, aj, bz, bm, bl, bk, bp, cj, bo, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
Official Employee

Re: buffering


The_LaMarrs wrote:

ditto... trying to watch Parenthood and keeps saying  it's buffering:

 

http://xfinitytv.comcast.net/tv/Parenthood/104496/2280952357/Left-Field/videos

 

 

My Device Information My Zip Code: 98043 My Cable Provider: Comcast Snohomish Digital My myDVR Manager Status: activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 67.160.22.11 My operating system: Windows - rv:14.0 My web browser: Firefox 14 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1 My system type: Desktop computer or other device My Move player version: 071706000001 My Silverlight version: 4.1.10329.0 My flash version: 11.4 r402 Javascript: enabled Cookies: enabled

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Poster

Re: buffering

I tried to stream the video via Firefox (version 15.0.1) and then via Chrome (version Version 22.0.1229.79 )   It would not stream on either browser. The initial NBC screen would display and then when it tried to stream the actual program, it remained with a blank screen and in contiual  "buffering" state.

 

I do need to say I was trying to view Parenthood on my laptop in my  house and so over the wifi. Other videos (say for example, YouTube ) worked fine w/o buffering over the wifi. I eventually managed to view the video on my PC (where I am writing this) with no further issues other than sometimes the video would freeze if I jumped between large screen or small screen (i.e. after commercials) Otherwise the show streamed just fine.

 

Thanks.

Frequent Visitor

Re: buffering

Trying to watch VEEP and it just keeps buffering then saying to refresh. I refresh and it does the same thing. Never makes it to the big black screen, just the little black screen in left corner of laptop screen.

CAN ANYONE
HELP?