Community Forum

breaking bad/amc shows not playing

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

breaking bad/amc shows not playing

I am unable to play breaking bad and other amc shows from the website. Never had this problem before. Shows from other channels are playing back fine. There is no error message, just a blank screen. It appears that the video just fails to load. Have tried closing browser, restarting, etc.

Problem only occurs with AMC shows, as far as I can tell.

Tags (1)
Official Employee

Re: breaking bad/amc shows not playing


cerca7 wrote:

I am unable to play breaking bad and other amc shows from the website. Never had this problem before. Shows from other channels are playing back fine. There is no error message, just a blank screen. It appears that the video just fails to load. Have tried closing browser, restarting, etc.

Problem only occurs with AMC shows, as far as I can tell.


We are aware that episode 7 is actually episode 8. Our team is working on fixing this now.

 

As for video playback issues, I cannot duplicate any.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Poster

Re: breaking bad/amc shows not playing

My Zip Code:19103My Cable Provider:Not InstalledUse Dac:FalseMy Conroller ID:UnknownMy Map ID:UnknownMy Persona ID:1My myDVR Manager Status:UnknownMy Set Top Box Names:UnknownMy Watchlist setup:FalseFacebook Watchlist Syncing:FalseFacebook Connect:FalseMy public IP address:65.96.73.68My operating system:Windows - UndefinedMy web browser:Chrome 32 - Mozilla/5.0 (Windows NT 6.0; WOW64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/32.0.1700.107 Safari/537.36My system typeesktop Computer Or Other DeviceMy Silverlight version:5.1.20913.0My Flash version:12.0.0Javascript:Enabled Cookies:Enabled (160 Bytes).
Time Information

My Clock Time:Thu Mar 06 2014 07:01:35 GMT-0500 (Eastern Standard Time)Server Clock Time:Mon Mar 03 2014 19:01:12 GMT-0500 (Eastern Standard Time)
My Account Information

In Home AuthenticatedendingPrimary Accountrovider Codes:Cy, Ix, Iy, B, Go, A, Jj, N, Bh, Cj, Jk, Aw, Jl, Dl, Gx, Cn, JiInternet Subscriber:TrueCable TV Subscriber:TrueVoice Subscriber:False

New Poster

Re: breaking bad/amc shows not playing

i have the same prioblem