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box no longer receives remote signal

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box no longer receives remote signal

My Comcast box use to permit my remote to work even if it was not in line of sight (box is in a cabinet in adjoining room).  But this has stopped working.  The remote now only works if I point it directly at the box.  Is it likely the receiver in the box is defective, or could it be a different issue?  Batteries in remote are good.

Official Employee

Re: box no longer receives remote signal

Try re-pairing the remote to the box

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