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arris XG1v4-A freezes when setup gets to select langague

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arris XG1v4-A freezes when setup gets to select langague

have worked for two days trying to get new box to work. give this 83 yr old some help. thanks in advance

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Re: arris XG1v4-A freezes when setup gets to select langague

With your remote try- hold the setup button down, LED at the top goes from red to green and press 981