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Youtube loads super slow and sometimes not at all

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Frequent Visitor

Youtube loads super slow and sometimes not at all

I like to go on my tv and watch youtube, till this past week that was no problem and for some reason when I say "Youtube" in voice remote it will go and at first look like it's loaded fine, then it will start as it wouldn't load the videos and sometimes just will say loading on the screen and it's starting to get to my bad nerves, as before I could open up the youtube app and watch with no problem for hours and why now is it causes so many problems?.

 

Also sometimes will say youtube in voice remote and get nothing but a black screen like it dosen't register my voice but I know it does as when I say it in the controller...it says youtube on my tv screen...will you please fix as I did a system refresh last night and worked for a minute then back to the same old thing?.

 

Just want to watch youtube on my big screen like I use too with no freakin problems!

Silver Problem Solver

Re: Youtube loads super slow and sometimes at all

Which X1 box do you have?

 

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

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Frequent Visitor

Re: Youtube loads super slow and sometimes at all

Really hard to see the back of my box and how do I find out what x1 box i do have?

Frequent Visitor

Re: Youtube loads super slow and sometimes at all

I see MA1436 on line one in the back of box, it is a DVR box

Silver Problem Solver

Re: Youtube loads super slow and sometimes at all

Try the A button System Restore

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Frequent Visitor

Re: Youtube loads super slow and sometimes at all

Ok will try once I get on my X1 box as my cable has been down for a few hours, internet is fine and tried calling to see what is going on and says due to high call volume when can't get to you at this time then hangs me up?....what is going on?

Silver Problem Solver

Re: Youtube loads super slow and sometimes at all


@buffalofan39 wrote:

Ok will try once I get on my X1 box as my cable has been down for a few hours, internet is fine and tried calling to see what is going on and says due to high call volume when can't get to you at this time then hangs me up?....what is going on?


https://www.cnet.com/news/comcast-confirms-nationwide-outage/

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Contributor

Re: Youtube loads super slow and sometimes at all

That doesn't answer the question in any way, "Service Expert".

Official Employee

Re: Youtube loads super slow and sometimes at all

Hello all,

 

@buffalofan39 - Thank you for describing your experience. I will reach out to the engineering team but they may request your information. Please send me a private message with your full name and a phone number associated with your account. 

 

@quark12000 - Our service expert, @RobertWy, in his last message replied to the question regarding issues with the internet connection. 

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Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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