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Xifinity down.

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New Poster

Xifinity down.

My internet and cable is out. When I turn my TV on I get an error message and am told to check cable connection are tightly secured, unplug box set from electrical outlet and wait 10 seconds then plug in. visit support assistance - RDK 03033. I have tried the first two so am now reaching out to you to find out what the problem is how to fix it. Please advise
Frequent Visitor

Re: Xifinity down.

Which device did you unplug when you said

"unplug box set"

TV or router/modem (xfinity box)

Official Employee

Re: Xifinity down.

No outage has been reported yet, do you happen to know if you have an amp or not?


You only have a few customers close to you, but the ones that are closest all show online.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Re: Xifinity down.

Hi khthakur -- Were you able to get your service restored?