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Xi5 Wireless Box. Changed password and now I can't connnect

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Xi5 Wireless Box. Changed password and now I can't connnect

So I changed the password on my xfinity modem/gateway and now I don't know how to go into the xi5 and change the password. It just keeps trying to connect but never asks me to put in a different password. How do I try to put in a different password? Also I have no idea how no one has had this issue yet.

 

New Poster

Re: Xi5 Wireless Box. Changed password and now I can't connnect

12 views and no response. That's great lol. No one knows the answer.

Expert

Re: Xi5 Wireless Box. Changed password and now I can't connnect

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Official Employee

Re: Xi5 Wireless Box. Changed password and now I can't connnect

There’s a reset button underneath, hold it down about 5-7 seconds and follow the onscreen prompts
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

Re: Xi5 Wireless Box. Changed password and now I can't connnect

Hello @RP_FLASH. Have you been able to try ComcastAndrew's troubleshooting? Did that fix your issue? Please let us know if you need further assistance. 



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