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Xfinity video

My xfintiy videos play the sound portion but will not play the video portion ??? 

all I get is the spinning circle Any one know how to fix this 

Official Employee

Re: Xfinity video

Hi dericco, is this happening on all videos or just some? Could you please give me some examples of shows that it is happening on and if you could let me know what browser your are using?

 

Thank you