Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
I had Xfinity installed in my new home a month ago. I have one DVR box and one wireless Xi5 box installed. The wireless box worked fine when the installer left, but ten minutes later it stopped working. I had another tech come out a few days later and he told me that the Xi5 boxes are extremely glitchy and I would probably experience numerous problems with it. The wireless box worked fine when he left. Fast forward a couple of weeks and I bought a new television. I hooked the wireless box up to it and while the television sees that there is something connected to the HDMI port, it is not receiving any signal. I spoke with Comcast tech support and they sent various signals and could not resolve the issue. The soonest he could get a tech out is a week from now. Any suggestions? The light is on on the Xi5 box and when the tech sent a signal through the TV flashed a message saying X1 installing (or something like that). Then nothing. It's only been a month and I've already grown quite tired of paying for a service that I cannot use. The DVR box is working fine, but it is not in a common area of the house. Thanks!
Hello lakjo. I can help troubleshoot your Xi5 issue. It sounds like a technician is going to need to get this resolved, as there may be a network communication issue. Please send me a private message and include your full name, service address, and account number so I can assist you.
I also have the same issue. I can connect to on demand and all the channels are listed in the tv guide but I do not get live tv.
are you using the necessary wireless Xfinity provided gateway/modem?