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Xfinity TV remote not working

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Official Employee

Re: Xfinity TV remote not working

Stop and pick one up at your local Xfinity store, sounds like it’s dead.
New Poster

Xfinity TV remote not working

My remote stopped working. I changed the batteries and still nothing. It doesn't light up at all. I thought maybe the batteries weren't good so I tried another pair of batteries and I received the same result. I did search the Help and Support Forum for this issue and I saw a post about pressing the Setup button on the remote but it didn't do anything. Thank you for your help.