Community Forum

Xfinity TV App displays incorrect TV Listings

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Xfinity TV App displays incorrect TV Listings

Hi there!

I just installed the Xfinity TV app and the TV listings under "all listings" is not correctly set to where I am located. When I attempt to view a channel, it gives me an error that says I'm not subscribed - 
"Subscription Required :: 12012. Your subscription does not include this channel. Please choose another channel." 

The channel I selected was Channel 2 News (NBC). I am able to access NBC channels however, in my location it is Channel 3. 

Also, I am currently located at my house, so I am logged into my home network.

It doesn't look like the TV app is accessing my location services. So I'm not sure how it is determining the TV listings. When I log into my account online, my TV listings is correct to my zip code.

Please help! I cannot use this app if I cannot update the listings.