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Xfinity Cable Boxes (Pace XiD and X Series XG1-DCH3200) with Slingbox M1 Issues

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Regular Visitor

Xfinity Cable Boxes (Pace XiD and X Series XG1-DCH3200) with Slingbox M1 Issues

I have a M1 Slingbox and it worked fine untill I received the new Xfinity boxes.  The Arris XR11 Advanced Voice remote is not listed and the one shown does  not look like mine or function at all.  Comcast took a big step backwards in my support.  I have to use composite cables (red, white and yellow) to connect. I am at a lost as to what I can do to solve this problem. Any suggestions would be appreciated.

Gold Problem Solver

Re: Xfinity Cable Boxes (Pace XiD and X Series XG1-DCH3200) with Slingbox M1 Issues

Are you sure that you actually have X1 boxes??? The DCH-3200 is not any X1 box that I have heard. But there is a 3200 legacy box.



kramarczykf wrote:

I have a M1 Slingbox and it worked fine untill I received the new Xfinity boxes.  The Arris XR11 Advanced Voice remote is not listed and the one shown does  not look like mine or function at all.  Comcast took a big step backwards in my support.  I have to use composite cables (red, white and yellow) to connect. I am at a lost as to what I can do to solve this problem. Any suggestions would be appreciated.

 
Official Employee

Re: Xfinity Cable Boxes (Pace XiD and X Series XG1-DCH3200) with Slingbox M1 Issues

You may have to check at your local service center for a Pace DVR which is the only DVR that has component outputs. You could also go back to Legacy equipment.

What remote do you have?
http://forums.xfinity.com/t5/X1/X1-Remotes/td-p/2860262
Regular Visitor

Re: Xfinity Cable Boxes (Pace XiD and X Series XG1-DCH3200) with Slingbox M1 Issues

Went back to Legacy box and I am up and runing. Thank you very much.