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XR15 remote

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New Poster

XR15 remote

My XR15 remote is working for all tv controls (power, input, volume etc) but will not work with cable controls. I can't change channels, access recordings or On Demand and voice operation is disabled as well. Any suggestions?
Silver Problem Solver

Re: XR15 remote

Did you try repairing it?

https://www.xfinity.com/support/articles/get-to-know-xr11-remote

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Frequent Visitor

Re: XR15 remote

I am having the same issue.  New 4K DVR came with the new remote.  paired the remote...set it up for my tv and soundbar..all work...Hold the voice button...i see the light turn the chirp...the tv says listening...but nothing just disappers after I talk and let go of the button... I repaired it with the box same issue...

Expert

Re: XR15 remote


@leogetz8888 wrote:

I am having the same issue.  New 4K DVR came with the new remote.  paired the remote...set it up for my tv and soundbar..all work...Hold the voice button...i see the light turn the chirp...the tv says listening...but nothing just disappers after I talk and let go of the button... I repaired it with the box same issue...


did you bring the remote near your mouth and speak to the top front surface (can speak softly but that is where the speaker is located)? free remote is available at your xfinity store



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Regular Contributor

Re: XR15 remote

You could try factory reset.

Official Employee

Re: XR15 remote


@leogetz8888 wrote:

I am having the same issue.  New 4K DVR came with the new remote.  paired the remote...set it up for my tv and soundbar..all work...Hold the voice button...i see the light turn the chirp...the tv says listening...but nothing just disappers after I talk and let go of the button... I repaired it with the box same issue...


Try resetting the dvr

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New Poster

Re: XR15 remote

Good call Andrew. I was quite frustrated that my remote worked fine, then suddenly didn't. It only worked to control the TV's volume. After reading your suggestion, it made total sense that the problem was the box. Unplugged the power for a minute and let it reset. Sure enough that was it. Thanks!