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My XR11 has suddenly stopped controlling my volume. I've tried repairing, resetting with ALL the Sharp codes and nothing. I did a system refresh and had the comcast rep on the phone send a reset. Nada! HELP! SOS!
Try this and then re-program your remote.
"If the buttons on your X1 Voice Remote (model XR11) are still unresponsive, you may need to perform a factory reset. To perform a factory reset: Press the Setup button until the LED at the top of the remote changes from red to green. Press 9-8-1."
"How do I program my Xfinity xr11 remote to my TV?
RobertWy, I know you can't see it, but I'm doing a Happy Dance! Thank you for your help. I followed your directions and have a working remote once again. I just don't understand why the comcast service tech that had me on the phone for over an hour couldn't help. Again, thanks so much. I go into the weekend with a working remote. Yay!