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XR11 will not pair with Sony HT-XT1 Soundbar

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New Poster

XR11 will not pair with Sony HT-XT1 Soundbar

I have the X1 going through Sony HT-XT1 soundbar and then to the TV.  Tried to pair the XR11 remote; however, I cannot get the X1 and soundbar to pair, no sound and no on/off funciton.

Silver Problem Solver

Re: XR11 will not pair with Sony HT-XT1 Soundbar

No sound sounds like you didn't connect the X1 box correctly.  How did you do it?

 

 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: XR11 will not pair with Sony HT-XT1 Soundbar

The X1 box was initially setup through the soundbar to the TV using a Logoitech Harmony remote control and worked great.  I now want to use the XR11 remote control.  I do get sound and can change the channels but I cannot adjust the sound with this setup..

Silver Problem Solver

Re: XR11 will not pair with Sony HT-XT1 Soundbar

Did you program the TV first and then the soundbar?

 

http://customer.xfinity.com/remotes/


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Visitor

Re: XR11 will not pair with Sony HT-XT1 Soundbar

I have this same issue and haven't found a good step by step on how to solve it... were you abel to remedy this problem?

New Poster

Re: XR11 will not pair with Sony HT-XT1 Soundbar

I have the same issue...   Cant figure it out!

 

Any word?   

Official Employee

Re: XR11 will not pair with Sony HT-XT1 Soundbar

Unfortunately, not all sound bars are supported. Did you go through all the processes to find a code?

https://www.xfinity.com/support/remotes/