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XR11 voice remote voice function not working

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Official Employee

Re: XR11 voice remote voice function not working

Reset the box and try to re-pair again
New Poster

XR11 voice remote voice function not working

My XR11 voice remote randomly unpaired itself from the tv and cable box. At first I thought the batteries were dead and replaced them, but realize the remote had unpaired itself when it still didn't work. I factory reset the remote and paired it again with the TV so now it works for everything except the voice function. When I hit the button a pop up says I need to pair the remote. I followed the on screen instructions but it didn't work. The light flashed green,red, green,red quickly and nothing else happened.