Community Forum

XR11 remote not turning TV on/off

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Official Employee

Re: XR11 remote not turning TV on/off


MST3k_Fan wrote:

I set up my XR11 remote to control my new Samsung TV's volume and turn on/off. The volume works fine, but the TV power button does not turn it on or off. When I press the button it just shows the channel info (i.e. the show that is currently playing and other channel info). I tried other codes, but it didn't work. This also did the same thing with my old Sony TV that I just replaced.

 

If it helps, the cable box is a small Arris model. 

 

Do I have a defective remote or cable box? This seems odd to not work on two different TVs. 


I would replace the remote

New Poster

XR11 remote not turning TV on/off

I set up my XR11 remote to control my new Samsung TV's volume and turn on/off. The volume works fine, but the TV power button does not turn it on or off. When I press the button it just shows the channel info (i.e. the show that is currently playing and other channel info). I tried other codes, but it didn't work. This also did the same thing with my old Sony TV that I just replaced.

 

If it helps, the cable box is a small Arris model. 

 

Do I have a defective remote or cable box? This seems odd to not work on two different TVs.