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XG1v4 box

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Regular Visitor

XG1v4 box

Went to my local store to exchange my box for the XG1v4 4k box. Person there just gave me another PX013AN, saying it was a 4k box. Can I request to have an XG1v4 sent to me?

Silver Problem Solver

Re: XG1v4 box

It is not possible to get a specific model box sent to you. You will have to go their stores to find the box you want. You cannot call.

Expert

Re: XG1v4 box


lemonjive wrote:

Went to my local store to exchange my box for the XG1v4 4k box. Person there just gave me another PX013AN, saying it was a 4k box. Can I request to have an XG1v4 sent to me?


see this thread http://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/td-p/2987898 - some Official Employee posts there request a private message and then arrange for shipping of the xg1v4.



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Regular Visitor

Re: XG1v4 box

Trying the pm route. Went back to store. This time they said 4k boxes haven't rolled out yet.
Valued Contributor

Re: XG1v4 box

I was able to specifically request an XG1v4 last month by using the Contact Us / Chat with an agent option on the main "My Account" part of the Comcast website.  I had to specifically ask for that box and then I asked the agent to verify that the correct code for the "4K DVR Set Top Box" was entered for the order.