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XFinity Stream / Instant TV / On Demand seasons missing random episodes

Contributor

XFinity Stream / Instant TV / On Demand seasons missing random episodes

After having XFinity Stream / Instant TV for a couple months now since initial launch, I am discovering several different shows with random espisodes missing from seasons. Some examples include Bering Sea Gold season 4, missing several episodes, including episode 1 and about four other episodes. Season 5 of Bering Sea Gold is also missing episode 1. I've also noticed random missing episodes in The First 48.

 

What is interesting is, if you go to Discovery GO and link your XFinity subscription, all the 'missing' episodes are there to watch (with commercials, unfortunately). Same with A&E On Demand and The First 48. The 'missing' episodes are there as well.

 

Is there any reason for this? It is frustrating to start a new season only to find missing episodes, especially the first episode that kicks off the season.

 

Thank you in advance for any substantive feedback.

Expert

Re: XFinity Stream / Instant TV / On Demand seasons missing random episodes


DKPeppard wrote:

After having XFinity Stream / Instant TV for a couple months now since initial launch, I am discovering several different shows with random espisodes missing from seasons. Some examples include Bering Sea Gold season 4, missing several episodes, including episode 1 and about four other episodes. Season 5 of Bering Sea Gold is also missing episode 1. I've also noticed random missing episodes in The First 48.

 

What is interesting is, if you go to Discovery GO and link your XFinity subscription, all the 'missing' episodes are there to watch (with commercials, unfortunately). Same with A&E On Demand and The First 48. The 'missing' episodes are there as well.

 

Is there any reason for this? It is frustrating to start a new season only to find missing episodes, especially the first episode that kicks off the season.

 

Thank you in advance for any substantive feedback.


are you asking about on-demand programming?

Contributor

Re: XFinity Stream / Instant TV / On Demand seasons missing random episodes


Rustyben wrote:

DKPeppard wrote:

After having XFinity Stream / Instant TV for a couple months now since initial launch, I am discovering several different shows with random espisodes missing from seasons. Some examples include Bering Sea Gold season 4, missing several episodes, including episode 1 and about four other episodes. Season 5 of Bering Sea Gold is also missing episode 1. I've also noticed random missing episodes in The First 48.

 

What is interesting is, if you go to Discovery GO and link your XFinity subscription, all the 'missing' episodes are there to watch (with commercials, unfortunately). Same with A&E On Demand and The First 48. The 'missing' episodes are there as well.

 

Is there any reason for this? It is frustrating to start a new season only to find missing episodes, especially the first episode that kicks off the season.

 

Thank you in advance for any substantive feedback.


are you asking about on-demand programming?


Yup, per my subject line, that is what I am referring to. The on demand programming using the XFinity Stream TV app with the XFinity Streaming service.

Expert

Re: XFinity Stream / Instant TV / On Demand seasons missing random episodes

.adding... moved entire conversation to the on-demand area of the forum. someone will assist shortly.

Contributor

Re: XFinity Stream / Instant TV / On Demand seasons missing random episodes


Rustyben wrote:

.adding... moved entire conversation to the on-demand area of the forum. someone will assist shortly.


Thanks.

Official Employee

Re: XFinity Stream / Instant TV / On Demand seasons missing random episodes

Hi DKPeppard, sorry for the delayed response. Are you still having issues with the Stream app? 

Contributor

Re: XFinity Stream / Instant TV / On Demand seasons missing random episodes


ComcastChe wrote:

Hi DKPeppard, sorry for the delayed response. Are you still having issues with the Stream app? 


Regarding missing episodes, yes. Episodes are still missing, including the ones I listed originally.

Official Employee

Re: XFinity Stream / Instant TV / On Demand seasons missing random episodes

@DKPeppard - I checked the Bering Sea Gold available episodes - the episodes you listed are not available for all XFINITY TV subscribers. We upload the content provided to us by the networks. If those episodes are available on network website that means the network requires customers to visit their website or access the app. This is not something that we can control. Please let me know if you have any other questions.