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X15 Remote

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Regular Visitor

X15 Remote

Why is neither customer service or the retail stores a letter.to answer any questions about.tbis newer remote?
Official Employee

Re: X15 Remote

https://www.xfinity.com/support/articles/get-to-know-xr11-remote

Anything in particular that you’d like to know?
Regular Visitor

Re: X15 Remote

Just trying to obtain one.
Silver Problem Solver

Re: X15 Remote


Alex10288 wrote:
Just trying to obtain one.

The XR11 is better than the XR15 IMHO:

 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Regular Visitor

Re: X15 Remote

How so if you do not mind me asking? The x11 looks bulkier.
Valued Contributor

Re: X15 Remote

I have both remotes. The buttons are bigger and easier to push on the X11.

New Poster

Re: X15 Remote

The XR15 is also lacking the 15 second back button.  This is a huge problem, I will be going back to the XR11.  

Official Employee

Re: X15 Remote

Use the voice command and say rewind 15 seconds ( or any other time)
Valued Contributor

Re: X15 Remote

I just use the Page Down button for the 15 second rewind, that hasn't changed from the X11 to the X15.

Contributor

Re: X15 Remote

The page down button rewinds 5 minutes, not 5 seconds.

Silver Problem Solver

Re: X15 Remote


@pmell20 wrote:

The page down button rewinds 5 minutes, not 5 seconds.


Have you tried to program it?  The XG4 seems to need to be very close with the remote to reprogram it.

http://forums.xfinity.com/t5/X1/xr15-30-second-skip/td-p/3053646


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Contributor

Re: X15 Remote

I ended up taking the x15 remote, which I do not like, and could not get it to work with my Samsung soundbar, to my bedroom (no soundbar).

Then I brought down the x11 to my living room and reprogrammef both.

The x11 turns soundbar on/off, as it should, so I believe the problem exists with the x15.

please do not destroy all x11’s as they are great.