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Hello, and thank you for reaching out to us. I would be happy to assist you from here.. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you
This happens every day. Why? I keep rebooting and I have hit my limit.
hi, are you seeing an error message with a reference number?
Yes. Screen freeze. 03033. Every day.
normally I would refer you to http://forums.xfinity.com/t5/X1/rhk-03033/m-p/2944157/highlight/true#M133715 but your set top boxes reboot every day. Somewhere there is a low signal or high noise levels or both on your cable. Call 800-Comcast and select TV problems and ask the representative to run the Interactive Troubleshooting tool (Einstein). that should give the representative the cause and next steps to get it completely repaired.
Hello sickofitsalli, the information that (Rustyben) provided is correct. Error 03033 is a signal issue and normally requires a tech to clear it up. If you're still experiencing this error code please reach back out to me here and we can get a tech sent out to repair the problem.
They spoke to me on the phone yesterday. Was going out every few minutes. She is sending a tech. I recieved an email saying they may charge for this visit. One month of service and three techs. Still terrible internet and TV.
sickofitsalli wrote: They spoke to me on the phone yesterday. Was going out every few minutes. She is sending a tech. I recieved an email saying they may charge for this visit. One month of service and three techs. Still terrible internet and TV.
Thank you for providing this information, I do see that we have a tech scheduled to come and repair your services. I will follow up with you once the work order is completed to ensure everything is taken care of.
It rebooted itself after freezing twice this morning. Getting little freezing without error messages. DVR recordings continue to freeze, I turn off TV and start again.
Thank you for that information, I see our work order is still in place. I will reach back out to you once the work order is competed to ensure everything gets taken care of.
sickofitsalli wrote: Still freezing both live and recorded shows. Internet is sparse at best. This is so old!!
Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and I can look further into this for you?