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X1 down AGAIN

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X1 down AGAIN

Rebooted 3 times still nothing.

Takes me to the 'Something's not quite right' screen. Yeah that's right something's not quite right with the Comcast service!
Silver Problem Solver

Re: X1 down AGAIN

Try calling customer service. 1800comcast


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Official Employee

Re: X1 down AGAIN

Hello, and thank you for reaching out to us. I would be happy to assist you from here.. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you

Frequent Visitor

Re: X1 down AGAIN

This happens every day. Why?  I keep rebooting and I have hit my limit. 

Expert

Re: X1 down AGAIN


sickofitsalli wrote:

This happens every day. Why?  I keep rebooting and I have hit my limit. 


hi, are you seeing an error message with a reference number?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Frequent Visitor

Re: X1 down AGAIN

Yes.  Screen freeze. 03033. Every day. 

Expert

Re: X1 down AGAIN


sickofitsalli wrote:

Yes.  Screen freeze. 03033. Every day. 


normally I would refer you to http://forums.xfinity.com/t5/X1/rhk-03033/m-p/2944157/highlight/true#M133715 but your set top boxes reboot every day. Somewhere there is a low signal or high noise levels or both on your cable. Call 800-Comcast and select TV problems and ask the representative to run the Interactive Troubleshooting tool (Einstein). that should give the representative the cause and next steps to get it completely repaired. 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Frequent Visitor

Re: X1 down AGAIN

Thank you, I will try that.

 

Official Employee

Re: X1 down AGAIN

 

Hello sickofitsalli, the information that (Rustyben) provided is correct. Error 03033 is a signal issue and normally requires a tech to clear it up. If you're still experiencing this error code please reach back out to me here and we can get a tech sent out to repair the problem. 

Frequent Visitor

Re: X1 down AGAIN

They spoke to me on the phone yesterday.  Was going out every few minutes.  She is sending a tech.  I recieved an email saying they may charge for this visit.  One month of service and three techs.  Still terrible internet and TV. 

Official Employee

Re: X1 down AGAIN

 

sickofitsalli wrote: They spoke to me on the phone yesterday.  Was going out every few minutes.  She is sending a tech.  I recieved an email saying they may charge for this visit.  One month of service and three techs.  Still terrible internet and TV. 

 

Thank you for providing this information, I do see that we have a tech scheduled to come and repair your services. I will follow up with you once the work order is completed to ensure everything is taken care of. 

Frequent Visitor

Re: X1 down AGAIN

He fixed it, and so far... so good... I will believe it when I go 24 hours without rebooting Smiley Wink

Thank you for your help!

 

Salli

Official Employee

Re: X1 down AGAIN

You're welcome, I will check back in with you tomorrow to make sure the issue hasn't returned. 

Frequent Visitor

Re: X1 down AGAIN

It rebooted itself  after freezing twice this morning.  Getting little freezing without error messages.  DVR recordings continue to freeze, I turn off TV and start again. 

 

Sigh.

Official Employee

Re: X1 down AGAIN

Thank you for that information, I see our work order is still in place. I will reach back out to you once the work order is competed to ensure everything gets taken care of. 

Frequent Visitor

Re: X1 down AGAIN

Still freezing both live and recorded shows. Internet is sparse at best. This is so old!!
Official Employee

Re: X1 down AGAIN

 

sickofitsalli wrote: Still freezing both live and recorded shows. Internet is sparse at best. This is so old!!

 

Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and I can look further into this for you?