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X1 box causing loud popping noises on tv

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New Poster

X1 box causing loud popping noises on tv

Upgraded to x1. New x1 box in bedroom causing loud popping noises on Visio tv. Got a replacement box and still happening. Main box works great. Never had any problems before.
Official Employee

Re: X1 box causing loud popping noises on tv

Try moving the dvr to that tv and see if the noise follows, whatever you hear isn’t normal.

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New Poster

Re: X1 box causing loud popping noises on tv

Switched boxes but popping still occurs.
Official Employee

Re: X1 box causing loud popping noises on tv


Scubadad wrote:
Switched boxes but popping still occurs.

Where does the popping sound come from?


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: X1 box causing loud popping noises on tv

The tv.
Silver Problem Solver

Re: X1 box causing loud popping noises on tv


Scubadad wrote:
The tv.

The bedroom TV?

 

That sounds like an issue with the TV.

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New Poster

Re: X1 box causing loud popping noises on tv

You’re right. After trying all the suggestions I got a new tv. Works great, no popping noises. It’s a shame because the other tv was fairly new and worked great on the digital box. Thanks for your help.