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X1 app won't work Error 12012

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bweymo
Frequent Visitor
‎09-03-2015 08:53 PM

X1 app won't work Error 12012

I went round and round for about 2 months with customer service and then the top level tech service for an issue with the TV app on my iPad.  I was getting an error 12012 "subscription required", and the app wouldn't play the tv.  Finally, they fixed it and I was able to watch on my iPad.  

 

Today, there was an update on the X1 TV app, and now I'm getting the error message (error 12012 - subscription required) again!  I have a triple play subscription and this should work fine!

 

What happened?  Someone please help!!

Pamela125
New Poster
‎01-31-2016 10:29 AM

Re: X1 app won't work Error 12012

I am having the same issue myself. Seems like they never know what is going on. Or they have the system set up in a way where everything is "escalated" through a bunch of technological illeterate masses.
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cbaldwi15
New Poster
‎07-09-2016 07:38 PM

Re: X1 app won't work Error 12012

I am having the same issue as well

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RobertWy
Silver Problem Solver
‎07-10-2016 08:48 AM

Re: X1 app won't work Error 12012

I assume you are referring to the first app on this page:

 

http://xfinitytv.comcast.net/apps?cid=customer

 

It works with my iPhone6 on my Comcast wifi network.  I have a Comcast DPC3941 gateway prividing the wifi.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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