Community Forum

X1 Service Laggy / Remote Control

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Re: X1 Service Laggy / Remote Control

Thanks. I will try swapping the box before asking for a tech to come out.

Official Employee

Re: X1 Service Laggy / Remote Control

Everything that can be checked remotely looks good and well within spec. You can swap out the box or have a tech out to troubleshoot further and swap the box.
New Poster

X1 Service Laggy / Remote Control

My X1 service is really laggy and I am wondering if it is the box or if it's Xfinity's service. Do I need to go to a Xfinity store to replace the box? My internet connection is fine on my desktop for the most part but my TV Service is laggy all the time.

 

Examples of issues:

  • The guide takes 5-10 seconds after pressing the button to display and populate.
  • entering channel numbers to change the channel has a 5 sec delay
  • trying to get through my dvr recordings takes forever....

Any help would be appreciated.

 

-B