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X1 Platform Update

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New Poster

X1 Platform Update

My cable box is frozen for about a hour now on a screen that says “X1 Platform Update - Attempting to acquire current software.” Version Pace XG1v3 B-DRI

It has been on this or one other screen all day.
Official Employee

Re: X1 Platform Update

You can try rebooting but usually there’s no going back from a software fail and you may just end up swapping it out

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New Poster

Re: X1 Platform Update

Omg this is like the 10th box I have had...they usually run good for 2 weeks to a month and then have to be swapped out. I am done standing in line at Comcast store for shotty equipment. Smiley Sad